Frequently Asked Questions
Here are the answers to our most commonly asked questions. Don’t see the answer to your question? Contact Us!
DOES KINK COSMETIKS TEST ON ANIMALS?
DO YOU OFFER SAMPLES?
WHAT IS YOUR RETURN POLICY?
*** At this time, all sale items are FINAL SALE and cannot be returned or exchanged due to COVID-19***
But if you have received damaged goods please contact us right away.
HOW MUCH IS SHIPPING?
All shipping rates will vary depending on a few different factors, some of which include:
Domestic vs International shipments
Total weight of package
Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
WHO CAN I CONTACT ABOUT WHOLESALE INQUIRIES?
We are currently not offering wholesale. But it’s definitely something we are looking into for the future.
I’D LIKE TO PARTNER WITH KINK COSMETIKS, WHO DO I REACH OUT TO?
Please email our Media Relations team at [email protected] with any social/partnership/collaboration inquiries.
WHO CAN I CONTACT ABOUT PRESS INQUIRIES?
Please email [email protected]
WHAT CURRENCY ARE YOUR PRICES IN?
We are based in beautiful Vancouver, British Colombia and all prices displayed are in Canadian dollars (CAD).
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once an order is placed, we’re unable to make any changes. If you do need us to cancel an order, please reach out to Customer Service right away and be sure to include your order number in your request. We process orders as quickly as possible, but we’ll do our best to catch it before it goes out! Once an order has been dispatched, we are unable to cancel the order and it will need to be processed as a return.
MY PACKAGE IS LOST!
Oh no! If your package has been lost in transit, please reach out to our Customer Service Team right away.
*After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please contact Customer Service right away at [email protected]
WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED?
Oh no! Contact us right away.
WHAT DOES IT MEAN IF AN ITEM IS OUT OF STOCK?
If an item is out of stock it means that we will most likely be making more! Sign up with your email. We will email you to let you know if it becomes available.